“Serve Well” is not just a saying, it is a way of life. It is the compass of the Nexus 5 Group and the culmination of our core values. This philosophy will not work in a profit first driven organization.
In the construction industry, there is no greater pleasure than to have a client sit across from you at lunch and tell you, “Wow. I never thought it could be that easy!”
You know, that feeling when you're blown away by something and you just can't wait to call someone and talk about it? Here is how the conversation starts, “You’ll never guess what happened to me today”, then you continue telling the story. This is the result of “Serve Well”.
Our philosophy at Nexus 5 Group is if you serve well, from the heart, clients will keep coming back and will have to talk about you. You know the mantra... if you do a bad job, your client will tell everyone they know. If you do a good job, they will tell 2-3 people.
Serving well is a way of being, not just actions.
It takes a special person who genuinely cares about the people they serve, a person with a servant heart. Nexus 5 Group is made up of these people. Serve Well starts with your team knowing that they are truly cared for and appreciated. It starts with everyone in the company knowing the mission and rowing in the same direction. It starts with everyone in the company knowing that everything they do during the day is important and affects the organization positively or negatively.
Serve Well is the #1 priority for the Nexus 5 Group.
Serve Well does not start at the office, it starts at home. If you serve well at home, you bring your best self to work. When we serve each other well, the result is an amazing culture where the biproduct is customer fulfillment.
When you break down Serve Well, it encompasses all our Core Values (Integrity, Commitment, Team Member Fulfillment, Customer Fulfillment, and Community Impact)
• Integrity - We act with honesty, openness, and unity.
• Commitment - We hold ourselves accountable and deliver on our promises.
• Customer Fulfillment - We strive to exceed our customers' expectations.
• Team Member Fulfillment - We genuinely care about each other's well-being and nurture professional growth.
• Community Impact - We strengthen and enrich the communities and neighborhoods where we live and work.
In addition to our core values, proactive communication is a key component of Serve Well. We are committed to communicating with our clients so well that they never need to ask the status of a project. They are always in the know.
Ultimately, Serve Well for us is the movement of our culture.